Employee Experience Exec  :  Job Description
Who we are

We are NewGen, a social-first creative and creator agency, with over 100 digital and social natives, across offices across London, Manchester and New York.

Through our roots in gaming, we have built a deep understanding of Culture, Communities and Creators, and leverage it daily to help our clients tap into audiences in ways that actually connect and cut through.

We think the advertising industry has been slow to adapt to the significant shifts in consumer behaviour, not really understanding the way audiences navigate the fragmented digital world. Many agencies cling to outdated methodologies that no longer deliver the desired impact. We're driven by the conviction that there's a better way – a way that aligns with how people actually interact, share, and make decisions in the digital age. Our mission is to revolutionise these connections, making advertising more relevant, more engaging, more fun, and more effective.

Our approach combines cutting-edge analytics, trend insights, cultural understanding and creativity to foster genuine collaborations between brands and influential creators, unlocking engagement and value creation.

Our clients include Samsung, PepsiCo, Cetaphil, Epic Games, Hasbro and Sony, who trust us to deliver best-in-class, full-service work. Data and Insights, Strategy, Creative, Production, Creator/Influencer, Talent Management, Media Management and more.

NewGen EMEA operates a hybrid culture in our London and Manchester offices, as we understand the value of both home and in-office working. We expect office attendance at least 2 days per week, but encourage 3, as we believe it strikes the right balance between quiet focused work, and teamwork, collaboration and a healthy company culture.

Join us to be part of a forward-thinking, ambitious team shaping the future of social creativity.

The role:

We’re looking for someone to execute nothing but happiness across our London, Manchester and New York offices. Employee Experience   is a dynamic and people-focused role that is essential in creating and maintaining a positive and vibrant workplace culture. This position involves overseeing the onboarding and offboarding processes, managing office and company events, maintaining equipment and office inventory, and handling facilities management. The ideal candidate is highly organised, proactive, and enthusiastic about fostering an engaging and efficient work environment.

• Onboarding and Offboarding of Employees:
• Coordinate and facilitate the onboarding process for new hires, including preparing welcome packages, setting up workstations, and conducting orientation sessions.
• Ensure a smooth transition for departing employees by managing the offboarding process, collecting company property, and conducting exit interviews.
• Maintain and update onboarding and offboarding checklists and documentation.
• In-Office Event Management:
• Plan, organise, and execute a variety of in-office & company  events such as team-building activities, holiday parties, and employee recognition programs.
• Collaborate with internal teams to ensure events align with company culture and values.
• Coordinate event budgets, vendor relationships, and logistics to ensure successful execution
• Equipment and Office Inventory:
• Maintain an up-to-date inventory of office equipment and supplies.
• Ensure that employees have the necessary tools and resources to perform their jobs efficiently.
• Oversee the procurement of new equipment and supplies, and manage the maintenance and repair of existing items.
• Facilities Management:
• Oversee the day-to-day operations of office facilities, ensuring a safe, clean, and functional work environment.
• Coordinate with building management and external vendors for maintenance, repairs, and other facilities-related issues.
• Implement and enforce office policies and procedures related to facilities used

Requirements

Requirements:

• Proven experience in a similar role, preferably in office management, human resources, or event planning.
• Strong organisational and multitasking skills with a keen attention to detail.
• Excellent communication and interpersonal skills.
• Positive attitude and a passion for creating an enjoyable work atmosphere.
• Proactive problem solver with the ability to anticipate needs and address issues promptly.
• Creative thinker with the ability to design engaging and memorable events.
• Reliable and trustworthy, with a strong sense of discretion and confidentiality.
• Based in either Mcr or London, with travel between both sites - 4/5 days a week onsite in one or both locations

Benefits

Benefits

• 36 days holiday per year, including a 10 day block "reset", Christmas closure and birthday day off.
• Ben Allowance - Subsidised bespoke benefits package giving you access to benefits you want (Childcare, enhanced pension, healthcare, gym, Netflix, Deliveroo, you name it, it's on there)
• Access to Vitality healthcare for health insurance 
• Enhanced Maternity & Paternity policy as well as enhanced policies for same-sex and non-binary couples.
• Enhanced compassionate leave so you can truly take the time you need.
• Flexible working hours giving you an earlier start for an earlier finish or later start for a later finish. We want you to work in a way that works best for you and your life.
• Company away days!
• Community days - we give you time off to go support a cause you believe in!
• Plenty of clubs/societies - and if we don't have something that suits then you can always suggest it.
• Holiday office closure & additional time off for religious holidays