ICT Assistant

Location - Carronbridge, Thornhill, Dumfries and Galloway, DG3 5BF (office based)

Permanent, Full Time

Salary - £27,573 per annum

About HALO:

The HALO Trust is the world’s largest and oldest international humanitarian mine action non-government organisation (NGO). For over thirty years, we have been saving lives and helping war-torn communities recover, by making their land safe. Our mission is to protect lives and restore the livelihoods of those affected by conflict.

HALO is known for its work to clear landmines, but we also lead on dealing with unexploded ordnance, from bullets to aircraft bombs, and we educate communities to keep them safe. In addition, we build safe arms stores and systems for securing guns. HALO was established in Afghanistan in 1988 and now employs over 12,000 staff in 30 countries and territories.

About the role:

Are you passionate about technology and eager to learn? This is your chance to join a close-knit team making a real difference. The HALO Trust, a sector-leading humanitarian NGO, is seeking an enthusiastic ICT Assistant to join our team in Dumfries and Galloway, Scotland.

Working under the supervision of the Deputy Head of ICT you will provide friendly and effective on site and remote ICT support to HALO staff across the UK and 30+ overseas programmes.

Responsibilities

• Assist HALO staff with all their tech needs
• Maintain and troubleshoot our ICT infrastructure, keeping everything running smoothly. (i.e networks, audio and video conferencing systems, backups, etc.)
• Monitor and investigate security alerts, and respond to information security incidents
• Assist in the implementation of information security technical controls to help ensure that internal information security policies, and data protection laws are upheld
• Maintain inventory of all ICT assets
• Design and deliver training sessions to empower staff with tech skills.
• Collaborate with in-country programme teams, providing guidance, support, and training.
• Think outside the box and propose innovative solutions to improve our systems.
• Any other duties allocated by the line manager or senior management following consultation with the post holder

Requirements

We're looking for someone who:

• Loves technology and is eager to learn new things.
• Has a strong foundation in Microsoft 365, Windows, and networking concepts.
• Thrives in a fast-paced, dynamic environment.
• Communicates effectively and builds positive relationships.
• Is a team player with a can-do attitude.
• Remains calm and collected under pressure.

Desirable skills/experience (apply even if you don’t have them!):

• Email server administration
• Microsoft Azure Active Directory
• Enterprise networks deployment and maintenance
• File storage and backup
• Windows Server 2016 or newer and associated services, including DHCP, Active Directory, and File Server
• Information security standards and practices in enterprise environments
• Computer hardware assembly/disassembly
• Writing concise documentation and to review and improve existing documentation
• Microsoft Exchange Online
• SharePoint Online
• Cisco Meraki networks
• Android operating systems
• Apple operating systems (MacOS, osX)
• Ubuntu 18.04 or newer
• Cloud infrastructure management (GCP/AWS/Azure) with focus on VM deployment and backup
• Ability to take effective and creative approaches to problem solving
• Confidence to challenge existing working practices and offer ideas
• Relevant ICT qualification at HNC level or higher
• Previous experience is a plus, but not required! We value your enthusiasm and willingness to learn.

Benefits

• Salary £27,573
• 25 days annual leave plus bank holidays
• Non contributory Life Assurance (3 x salary)
• Private medical health cover
• Emergency medical insurance when travelling overseas
• Workplace Pension with up to 5% contributions matched by HALO
• Occupational Health services including physiotherapy support and counselling support
• Flexible working policy

How to apply:

Please submit a CV (no more than 2 pages) and a cover letter (no more than 1 page) outlining how your experience matches the key skills and competencies required by 26th July 2024. We reserve the right to amend the closing date depending on the number of applications received.

The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

The HALO Trust is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and well-being of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.