Customer Service Assistant – Frimley, Surrey

Alarm Communications Limited are a leading team of fire protection, commercial security and building management systems specialists. Our client base is predominantly built of prestigious buildings and landmarks, such as high-end hotels, stadia and education establishments in and around Greater London. We are currently looking to appoint a new Customer Service Assistant to be based out of our Head Office in Frimley, Surrey.

Basic Salary – upto £24,000 dependant on experience

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Alarm Communication’s Customer Service Assistant’s

Reporting to the Customer Service Manager, the Customer Service Assistant will work closely with our team of Service Coordinators and liaise regularly with Contract Managers, Engineers, Apprentices, Subcontractors, Suppliers, and our Customers to ensure that our clients receive the best possible Customer Experience. Administrative accuracy and strong customer service skills are essential as we aspire to provide an exceptional customer experience.

• Answering Client phone calls and processing daily customer service desk requests.
• Reviewing and updating Approved Supplier and Subcontractor information in our CRM system.
• Monitoring Out of Hours Engineer Callout activity and following up each Engineer attendance.
• Recording ARC (Alarm Receiving Centre) and Callout activity to produce KPI reports.
• Administrating staff expense accounts and monitoring usage and allowances each month.
• Supporting our Onboarding and Offboarding process by updating systems and online portals.
• Updating Learning & Development information into our HR Platform.
• Completing routine daily/weekly/monthly office compliance checks
• General facilities management for the office in Frimley
• Providing holiday cover support for other administrative roles within the business.
• Supporting Stores with deliveries, returns, and plant allocation.

 As a 24/7 service provider for our client’s critical life safety systems, we must maintain a constant stock level of essential parts to allow us to maintain our clients systems and reactively respond to any breakdowns. 

Requirements

Who We’re Looking For

Alarm Communications consistently aspire to create safe, secure and sustainable spaces, that have a positive influence on the lives of colleagues, clients and the communities we work in, therefore, in addition to having all the usual attributes of a great Alarm Communications’ employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Confident with handling calls and active listening
• Familiar with windows software and able to learn new systems
• Customer focused and ability to adapt/respond to different types of characters
• Excellent communication skills, with a keen eye for detail
• Ability to prioritize and manage time effectively
• Looking to learn and grow within a small and close-knit team

Benefits

How we Attract, Reward & Retain Our Employees

At Alarm Communications we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Basic Salary –  up to £24,000 subject to experience
• Aviva Pension
• Life Assurance 4x Salary
• 22 Days Paid Holidays plus Bank Holidays
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Free, secure, onsite parking
• Development and progression opportunities

A Little More About Alarm Communications

We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.

Big enough to provide but small enough to care.

Our Business Include:

• Alarm Communications - (url removed)
• Griffin Fire - (url removed)
• Clymac - (url removed)
• FAFS Fire & Security - (url removed)
• MJ Fire - (url removed)
• Marlowe Kitchen Fire Suppression - (url removed)
• Morgan Fire Protection - (url removed)
• Victory Fire - (url removed)
• Marlowe Smoke Control - (url removed)
• Marlowe Fire & Security - (url removed)
• Hadrian Technology - (url removed)

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.