The Company:

Established in 2013, we have grown into a leading UK based payment services company offering merchant gateway services around the world. With a strong focus on quality of service we provide reliable and scalable payment solutions to businesses.

Job Summary:

The IT Support Specialist will be responsible for providing technical support and assistance to internal end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. This role requires excellent problem-solving skills and a strong technical background.

Key Responsibilities:

- Respond to IT support requests via phone, Teams, email, or in-person in a timely manner.

- Diagnose and resolve hardware, software, and network issues.

- Install, configure, and maintain computer systems and software applications.

- Provide support for various IT systems, including desktops, laptops, printers, and mobile devices.

- Assist with the setup and maintenance of user accounts and permissions.

- Collaborate with other IT team members to ensure effective and efficient IT service delivery.

- Conduct regular maintenance and updates on IT equipment and systems.

- Assist in IT projects and initiatives as required.

- Provide training and guidance to end-users on software and hardware usage.

- Ensure compliance with company policies and procedures regarding IT security and usage.

Requirements

- Further education in Information Technology, Computer Science, or a related field (preferred).

- Experience in an IT support role.

- Strong knowledge of Windows operating systems.

- Familiarity with Microsoft Office 365 suite

- Familiarity / experience with Joomla CMS an advantage

- Basic understanding of networking principles (e.g., TCP/IP, DNS, DHCP).

- Experience with IT support tools and ticketing systems.

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Ability to work independently and as part of a team.

Benefits

- Salary in the range £25-28K based on relevant experience.

- 22 holidays + an additional 1 per year

- Your birthday off

- Company Laptop and equipment

- Pension Scheme

- Cycle-to-work Scheme