Customer Service AdvisorBurton-On-Trent, DE14 3HDMonday - Friday 36.5 hours/weekHybrid Working At Marley, we’re raising the roof in the UK roofing industry! Marley is at the forefront of pitched roof systems, leading the industry in sustainability and innovation. With over a century of know-how under our belt, we're the trusted partners for architects, contractors, and roofing professionals. We’ve now joined forces with Marshalls plc, the UK’s leading manufacturer of hard landscaping and building products – bringing two strong heritages together!

As market leaders and innovators in our sector, we are invested in both our evolution and our people, as such, we are investing into developing new technology at Burton over the next few years. This is a great time to join our thriving company! It is within our dynamic Customer Service team that we’re recruiting for a Customer Service Advisor to join us at our Burton on Trent office.

What's the role?As a Customer Service Advisor, you will be part of our industry renowned Customer Services team, delivering an exceptional customer experience. With the support of your manager you’ll be problem-solving and dealing with issues effectively, all while being highly flexible, building relationships and a true champion in continuous improvement.

Working closely with the sales team, you will be responsible for your own caseload of customers, utilising your fantastic communication skills in handling queries and effectively dealing with any customer complaints. Marley’s service environment is fast-paced, so you will have a proactive approach, with the ability to prioritise and multi-task.

There is lots of opportunity to develop as you become a product expert to deliver a professional service to our customers, as well as identifying and providing customer-focussed solutions. There is also scope to advance your skills and take on further responsibility as you grow with Marley. What skills will you need?

• Experience has shown us that candidates who are successful in this role can come from a variety of backgrounds and experience levels as long as there is passion for keeping the customer at the heart of what they do. If you can bring that, the rest we can teach.
  Additional qualities we would love to see are:
• Excellent telephone manner
• Strong verbal and written communications skills
• Great IT skills (Microsoft office suite, SAP experience would be advantageous)
• Ability to develop great relationships with both external and internal customers
• Experience of promptly responding to all customer queries
• Excellent workload management and prioritisation
• Passion for excellent customer experience
• Input of customer orders, samples, and literature request
• Problem solver that identifies service barriers and provides customer-focussed solutions
• Supportive of colleagues and an effective coaching culture and working as a team
• Seek customer feedback for service improvements

What’s in it for you?This is a great opportunity to take the next step in progressing your career and joining our industry-leading company! We offer a competitive salary, professional development and benefits.

Benefits:

• Development opportunities
• 36.5 hours Monday – Friday with an early finish on a Friday
• 26 Holidays + bank holidays
• Company Pension up to 15% (5% Employee, 10% Employer)
• Cycle-to-work scheme
• Employee Discount programme
• Refer a friend scheme
• Employee Assistance programme – Financial, Physical and Mental Wellbeing support
• Free onsite parking

More about Marley and Marshalls:

Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.

At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. To find out more about Marshalls please visit our website: (url removed)

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.
We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do!
We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Closing Date: 19th Aug 2024Agencies: We’ve got this one thanks