About Us

We are the UK network service provider making digital infrastructure simple.

Whether indoors or outdoors, we make sure our customers can always connect their customers. We bring together mobile operators, central and local government, and real estate providers to work together in new ways using: Collaborative commercial models, combined real-estate and telecoms know-how, and global best practice.

We have 6000+ mast site locations, have connected 2000+ buildings and support 200+ outdoor networks. And our managed sites include some of the biggest, most challenging wireless environments in the UK, including railway stations, Canary Wharf, City of London and events like the London Olympics.

The Role

The Account Manager will have primary responsibility for developing and growing our outdoor small cells business with the Mobile Network Operators (MNOs). A thorough understanding of the MNO’s networks organisations, and the industry, is important to ensure the right opportunities for growth and improvement are identified and developed. As well as this key focus, the Account Manager will support wider sales activities in areas such as Masts, Private Networks, Stadia and Public Sector. The Account Manager will demonstrate a real commitment to delivering sales growth, excellent service and ensuring customer satisfaction as well as flexibility to adapt in a fast moving environment.  

Key responsibilities

Strategy

• Responsible for working with the Head of Partnerships to execute strategic plans that drive customer engagement and for identifying short, mid-term growth opportunities within the Outdoor Small Cells business and wider MNO portfolio as required

Sales Pipeline

• Work closely with the Head of Partnerships and Account Director to develop & manage a sales pipeline for MNO Outdoor Small Cells business and wider MNO portfolio as required
• Actively engage with the MNOs, Local Authorities and within Freshwave to grow outdoor small cells sales year on year
• Work collaboratively with the Public & Private Sector sales teams to identify new avenues for outdoor small cell opportunities

Stakeholder Management

• To work with the key stakeholders within the MNOs small cells planning and delivery teams to identify demand for outdoor small cells and manage through to nominations/orders
• Support Freshwave’s activities in gaining Open Access Agreements with Local Authorities’ stakeholders to ensure supply of assets in order to meet MNO demand
• Build credibility and trust with the MNOs by effectively managing expectations and ensure we are delivering what we said we would deliver, when we said we would deliver it
• Where required, represent Freshwave at agreed MNO and other key stakeholder meetings
• Work with Freshwave and MNO teams when issues arise during the delivery of outdoor small cells to the MNOs, seeing through to resolution

Products & Services

• To represent all aspects of Freshwave in terms of outdoor small cells products and services within the MNOs domain
• Work closely with colleagues within Freshwave (e.g. Acquisition Coordinator) to ensure there is the right focus in the right location with the owners of asset portfolios (e.g. Local Authorities), to maximise our growth opportunities with the MNOs
• Ability to engage with MNOs and/or Public Sector on other Freshwave products, such as Indoor Small Cells, Private Networks, Masts and DAS (Stadia & Enterprise)

Contract & Commercials

• Liaise with MNOs on outdoor small cells solutions, including Freshwave pricing, customer quotes and management of purchase orders
• Facilitate/lead RFP responses to MNOs on outdoor small cells and other Freshwave products, working closely with all key stakeholders within Freshwave
• Work closely with internal design, delivery & finance teams to produce propositions and commercial proposals to MNOs for outdoor small cells (and other products as required)

General

• Where required, representing and acting as an ambassador of Freshwave at MNO, industry and supplier events and conferences
• Where agreed, support specific initiatives within the company, e.g. Stadia, Public/Private Sector opportunities which may require engagement with MNOs and/or knowledge on outdoor small cells or masts

Requirements

Customer Management

• Will have a broad range of interpersonal and business skills that enable them to be a trusted partner
• Proven ability to establish, develop and nurture up to mid level relationships in the MNOs and preferably Public Sector
• Professional experience of 10+ years in the Telecom industry

Sales / Customer Service

• Have excellent sales and general business management skills with a working understanding of accounting/finance

• Be able to demonstrate that they are able to build a strategy for product/account growth

• Have strong contract management, interpretation and negotiation skills
• The ability to identify problems impacting on customer satisfaction and to implement a prompt and effective resolution through the management of all necessary resource

Role, technical or sector experience required:

• Good all-round knowledge of industry and technology trends
• Demonstrate ability to manage and grow P&L over the long term
• Ability to co-ordinate resource across the company on a matrix basis to ensure that customer deliverables are achieved on time and to budget

Essential

• The ability to work under one’s own initiative, be flexible and to work successfully as part of a team and manage workload and resources
• Extremely high levels of customer focus and drive to succeed in a competitive environment
• First class communication skills
• Excellent PowerPoint, Word and Excel skills
• Proven experience in the preparation and submission of RFPs of significant monetary value.

Desirable

• A good network of contacts within the Telecoms industry
• Strong academic background, to graduate or post graduate level or equivalent

Benefits:

• Group Personal Pension
• Life Assurance
• Income Protection Insurance
• Private Medical Insurance (PMI)
• Free Eye Tests
• Employee Assistance Programme
• Cycle-to-Work Scheme

Our Values

Our values are what set us apart from the rest. They are what enable us to bring assured connectivity wherever it’s needed. We use these values to inform everything we do and the way we act as professionals – think of them as what’s important to us collectively, as well as how we prefer to work.

The successful candidate will be aligned with our company commitments:

• Engineering excellence: we’re engineering experts and the quality of our output is second to none
• Do the right thing: we’re neutral in our position, doing what’s best for our people, our partners, our customers, society and the environment
• Set the pace: we act quickly and work efficiently, setting the pace for our projects and industry standards

Sustainability and CSR:

We implement environmental, social, and corporate governance:

• Innovate for Impact: We pride ourselves on many industry firsts, driven by both technical and commercial innovation. From access to assured connectivity indoors in hospitals to smarter cities, we’ll continue to improve access to connectivity where it matters most.
• A thriving workforce: We’re nimble and fast-growing and our success relies on diverse talent from a range of backgrounds. From this running start in an industry with known diversity challenges, we’re putting structure and focus around our diversity, equity and inclusion efforts.
• Embracing Net Zero: This year we’ve baselined our carbon footprint. We choose to include key measures for the future like waste management and will be focused on our supply chain. You can read more about our targets in our Carbon Reduction Plan here.

Diversity, Equity, Inclusion, and Belonging:

Here at Freshwave, we are dedicated to making our recruitment process as inclusive as possible, and aim to do everything we can to make you feel comfortable and supported throughout. We recognise that applying for a new job can be daunting, so please let us know if there is anything we can do to enable you to be yourself, and we will look to provide any reasonable adjustments to support all applicants.