Skin Analytics is an award-winning digital health company that has launched the world’s first AI-supported Skin Cancer pathway for a faster skin cancer diagnosis. Our AI as a Medical Device (AIaMD) is deployed in 18 NHS organisations, and growing. We are leading the way in leveraging AI technology to address the demand and capacity crisis facing Dermatology safely.

We are a team of passionate people who want to build a future where no one dies from skin cancer.

As Skin Analytics enters an exciting phase of growth, we are on the search for a driven and forward-thinking Head of NHS Transformation to join our team.

The role

You will lead the Transformation team with direct oversight of and accountability for the launch and post launch operational support and pathway improvement of all of our NHS services. You will work alongside our Business Development, Account Management, Client Operations (Support), Clinical and Product teams to ensure that our NHS partners experience the full potential of our AIaMD and teledermatology tools. We’re a passionate, partner centric team, we pride ourselves on being the trusted experts for partners in change. We help turn our cutting-edge technology into something simple to understand, stress free to launch and impossible to live without.

You will be responsible for:

1. Leading and coaching the Transformation team (currently 2 Senior Transformation managers and 5 Transformation Managers),
2. Working with the Head of Business Development and Head of Account management to ensure a seamless experience for partners throughout their life cycle with us,
3. Overseeing and shaping our processes to onboard new partners and implement our technology in their pathways, as well as iterating post launch,
4. Ensuring that NHS partners make Skin Analytics their default way of treating patients and their staff love and recommend Skin Analytics service,
5. Acting as an escalation point for day to day queries and issues with our services.

The role reports into our Operations and Finance Director, David Puttergill

Suitable backgrounds could be senior Change, Transformation or Customer Success roles in healthtech or medical devices. This role can also be suitable for NHS Transformation directors or a health consulting background.

Requirements

Non-negotiable: 

• Deep change management experience in an NHS context, with experience implementing new technologies or pathways at scale.
• Strong people management skills to manage internal and external stakeholders.

Needed, but we can further upskill you here:

• Experience operating with software solutions / medical devices. 
• Previous experience of leading service delivery at scale.

Behaviours and values you need

• A history of taking accountability and ownership of problems, even when these aren’t clearly defined as yours to solve.
• Empathy and understanding of your team and customers, bringing a client first mentality.
• Strong organisation and planning skills

How will we measure success for you?

• You’ll quickly understand our offering and ways of working internally and with partners and use your experience to identify any areas of improvement in ways of working.
• Within the first six months you’ll have worked with your team to continue our pace of new launches, as well as transitioning existing partners towards autonomous AI pathways, while ensuring Skin Analytics becomes their default skin cancer pathway.
• Within a year you will have designed ways of working for the team that reflects a greater balance of live partners to implementations, as well as ensuring all of our partners operate skin cancer pathways that are seen as best in class globally.

What is next for you?

Gain first-hand experience in one of the first instances of wide scale implementation of autonomous AIaMD in healthcare globally. As we grow we want to shape the future of this role around your ambitions. You could use your experience of scaling in the UK to influence expansion to Europe, Australia/New Zealand and the USA, support transformation for new products, or private healthcare partners.

Learn how to manage national scale implementation with the NHS and applying that to other markets.

Benefits

Application Process

• 1st Stage: Screening Call with our Talent & People Lead (30 mins)
• 2nd Stage: Competency-based interview with Hiring Manager (45 mins)
• 3rd Stage: Presentation (60 mins) and Culture fit (x2 15 mins) with an opportunity to meet the wider team 

Skin Analytics manufactures medical devices and complies with ISO standards 13485 and 27001. As part of your employment, you will be assigned Quality Management System (QMS) and Information Security Management System (ISMS). We require that our employees agree to complete their assigned training and diligently follow all company quality management and information security processes.​​

What's in it for you?

• Competitive salary
• Bonus Structure 
• Share options package - all our employees have ownership in the company
• Private healthcare incl. Partner & children
• 25 days annual leave (trialling increase to 30 days this year) + 8 bank holidays
• Company pension
• Enhanced parental leave - includes adoption & foster
• Training budget
• Besides weekly catch-ups, monthly meetings to talk about you, and your ambitions and make plans
• Lots of fun social activities

The Real Stuff

Skin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.