We are looking for a Senior Administrator to join our Rural Team in Chippenham.

You will be an integral part of our team, working closely with an ambitious adviser and a key point of contact for our valued clients, strengthening client relationships and service quality.

This role is busy and varied and as such, it will suit someone who thrives in a dynamic and challenging environment, who is happy to juggle tasks and work to moving deadlines.

With you deadlines are met, standards are kept and communications are flawless. You are looking for your next challenge, and we are ready to welcome you to Old Mill.

Requirements

Working with an ambitious adviser, you will be managing diary invites in Outlook to coordinate the demands of deadlines and client expectations. Helping respond and file client emails so that workload is prioritised for the adviser and the team.

You are a vital touchpoint for clients ensuring correspondence is timely, accurate, and efficient. By establishing a good rapport and high levels of trust with clients, you will contribute to the workflow within the team and therefore ultimately to client service satisfaction.

Building a knowledge base of procedures, problems, and resolutions you will be effectively communicating with the team and clients daily to ensure the flow of work, sharing, and assigning responsibilities.

You are extremely organised with the ability to work to moving deadlines, you are proactive in your approach to work, always thinking that one step ahead, and can positively drive actions and outcomes from other team members.

Ideally, you will come from a professional services or customer service environment and have proven administrative skills. Confident in your computer abilities, you will work daily with online systems such as Microsoft Teams, CRM platforms, accounting software, and document management systems.

Benefits

At Old Mill, we go beyond the basics to offer a benefits package designed to support your personal and professional growth:

• Generous Holiday Allowance – Start with 25 days of annual leave, plus bank holidays, with the option to purchase up to 5 additional days.
• Celebrate Your Birthday – Enjoy an extra day off to celebrate.
• Employee Assistance Programme – Confidential support available 24/7 for your mental, physical, and financial wellbeing.
• Ongoing Professional Development – Full funding for your professional qualifications, with continuous learning opportunities.
• Perks and Discounts – Access to exclusive employee discounts on a wide range of products and services.
• Pension Scheme – A competitive pension to help plan for your future.

Piqued your interest?

We’d love to chat! For more information or an informal discussion, please contact Kirsty Maxwell at (email address removed).