Location: High Wycombe HP12 3TZ
Type: Permanent Role
Hours: 37.5 hours per week, Monday to Friday
Salary: Upto £32,000

Make a Difference with Us

Join our team as a Contracts Administration Team Manager within the Telesales Department at our Cressex office and help us drive success and growth.

A quick look at the role.

As a Contracts Administration Team Manager, you will lead a team responsible for managing and maintaining a database of customer records. This pivotal role requires strong leadership skills, industry knowledge and commitment to delivering exceptional customer service. You will be tasked with maintaining and developing key relationships with various stakeholders, ensuring that the team’s activities align with broader organizational goals.  

Why it’s an opportunity not to be wasted.

• Leadership and Team Management: Provide strong and effective leadership to the team of administrators by setting clear goals, objectives, and expectations. Inspire, empower, and motivate team members to achieve their targets and excel in their roles. Develop and maintain strong relationships with internal stakeholders.
• Strategic Planning: Collaborate with other departments to develop strategic plans and objectives for the team. Identify opportunities to enhance and improve efficiency within the team.
• Performance Management: Cultivate and manage a high-performing team by monitoring performance against key performance indicators (KPIs) and targets. Provide regular feedback and coaching to team members. Implement performance improvement initiatives as needed to drive results
• Training and Development: Support the professional growth of team members by offering training programs, workshops, and mentoring opportunities. Ensure team members have the necessary knowledge and skills to excel in their roles. Provide ongoing support, coaching, and empowerment to help team members reach their full potential.
• Operational Excellence: Ensure consistent adherence to all operational processes and procedures across the team. Identify areas for improvement and implement solutions to enhance overall efficiency and effectiveness.
• Reporting and Analysis: Prepare regular reports on the team’s performance and trends. Analyse data to identify opportunities for improvement and make informed decisions.
• Compliance: Ensure adherence to all relevant regulations and industry standards. Stay up to date with regulatory changes and implement necessary adjustments to maintain compliance.

Requirements

Here’s what we require:

• Leadership experience.
• Strong leadership and people skills with an excellent coaching ability.
• Track record of delivering targets and working towards KPI’s.
• Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams).
• Strong commercial awareness and the ability to translate that to a team whilst making the complex simple.
• Knowledge of people management processes.

Benefits

And here’s why you’ll love it at Biffa.

• Competitive salary £30,000-£32,00
• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

Join us and be a part of a dynamic team where your leadership can make a significant impact. Apply now to take the next step in your career!