We're on the hunt for a Learning Architect to address a critical learning gap within our 36-person Operations team. Our goal is to develop a world-class, credible learning resource that supports team members from day one, providing structured, accessible knowledge on complex topics like payments, reconciliation, and customer support. Currently, much of our expertise is locked within the minds of key individuals, making it challenging to create a scalable, consistent learning experience for new starters and existing team members. By building tailored digital learning journeys within our LMS, Seismic, we aim to capture and deliver this expertise, ensuring our team has the resources to excel in a complex and nuanced environment.

Responsibilities:

Design and Develop Digital Learning Journeys

• Create comprehensive digital learning journeys covering vital operational processes such as payments, reconciliation, and customer support.

• Develop structured, interactive content that supports team members from day one, fostering a solid foundational understanding of complex topics.
• Collaborate with Subject Matter Experts (SMEs)
• Partner closely with SMEs to capture critical knowledge and translate it into engaging, digestible learning content.

• Conduct regular meetings and content reviews with SMEs to ensure accuracy, relevancy, and alignment with operational needs.

Identify Key Learning Needs

• Assess and prioritize the learning needs of the Operations team to ensure content is relevant, impactful, and fills existing knowledge gaps.

• Design scalable learning solutions that can be customized to address varying skill levels and knowledge areas within the team.

Develop Bespoke, SCORM-Compliant Content

• Create engaging, bite-sized SCORM-compliant content that seamlessly integrates with our LMS, Seismic.

• Utilize e-learning authoring tools to design and deliver modules that are easy to navigate, interactive, and support high knowledge retention.

Ensure Content Accessibility and Brand Consistency

• Develop content that meets diverse accessibility needs, adhering to best practices and accessibility standards (e.g., WCAG).

• Maintain brand consistency in visual and instructional design to create a cohesive learning experience across all materials.

Implement Feedback Loops and Continuous Improvement

• Regularly gather feedback from learners and stakeholders to evaluate the effectiveness of the learning materials.

• Use data and feedback to iterate and continuously improve the learning resources, ensuring they remain relevant and effective in meeting team needs.

Requirements

• Strong skills in instructional design, with experience creating end-to-end digital learning journeys for complex processes.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) to create SCORM-compliant, interactive content suitable for an LMS.
• Strong interpersonal skills to effectively work with SMEs, gather insights and translate expertise into structured learning content.
• Ability to assess team learning needs, analyze knowledge gaps, and design targeted solutions to bridge them.
• Familiarity with accessibility standards (e.g., WCAG) to ensure content is accessible and inclusive for all users.
• Excellent organizational and time management skills to handle multiple projects, meet deadlines, and adapt to evolving priorities.
• Strong eye for visual design and branding, ensuring all learning materials are engaging, on-brand, and reflect a high level of creativity.

Benefits

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays  
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday 
• Contributory pension scheme  
• Enhanced Parental leave   
• Cycle to Work Scheme  
• Private Medical Insurance with AXA 
• Unlimited access to therapy sessions through our partner, Oliva   
• Financial Coaching with Octopus Wealth  
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals  

* This is a 6 months fixed term contract.*

We are Vitesse – the payment provider of choice for the insurance and treasury industry.  

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation.  Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants.  Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.   

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.     

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.   

As we continue to scale up, we want like-minded humans to join us on this exciting journey.  Are you ready?  

Vitesse at our best – our values 

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes 

Confident Humility 

We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed 

We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.  

Tenacious Responsibility 

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity. 

We are an Equal Opportunity Employer  We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.