We are Touchstone, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. – providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone.  

How do we do all this? By surrounding ourselves with welcoming people, customer focused people and right first time people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 195,000 homes, manage £4 billion of assets and teach 75,000 children to swim each week.

More about you role

You will join a small close knit team that boasts a strong work ethic and are known for their friendly approach. As one of our Credit Control Administrators you will maintain rent accounts, chase payments and arrears across all client portfolios within the business area. You will provide a first class customer service experience, whilst also ensuring that SLA's are met, whilst complying with client, company and statutory regulations. 

This role is working 14.5 hours based over 2- 3 days depending on our candidates needs. It is a Fixed Term Contract until July 2022.

This role has been evaluated to suit a 'hybrid' working pattern for a trial period whereby there will be the opportunity to work from home for some days each week if preferred.

For more information please download our job profile available on our website

More about you

Touchstone is a growing organisation and our team works efficiently and at pace, therefore we need you to be able to manage multiple priorities and enjoy variety in your work.  Much of your role is dependent on developing positive working relationships, communicating with tenants and landlords therefore we require someone who has excellent written and verbal communication skills. Experience working within an office based customer service role would be beneficial, but more importantly we want you to be able to think on your feet and be solution focused.  You should be motivated to seek new knowledge and share in our ethos of continuous improvement in return we will provide full training to give you the skills you need to be an expert too.

The benefits

Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.  

Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership – to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.