At Demelza, we believe every child and young person who has a serious or terminal condition should receive the care and attention they need to live the most fulfilling life they can, and that they and their families have the opportunity to build memories, for however long they have together. Our supporters mean everything to Demelza and the families we care for, without them we would not exist.

We are looking for an experienced customer focused individual who is passionate about delivering remarkable service. This role will provide you with the opportunities to work closely with our teams across Demelza and provide excellent service to our supporters.

You will be an excellent communicator with demonstrable experience of building good relationships. You will have excellent IT skills with the ability to accurately record information on our fundraising database. Previous experience of working with databases is desirable.

Experience of working in a customer service environment, excellent IT skills and knowledge of Microsoft Office programmes are essential for this role.

Please note this role will involve working remotely for a temporary period due to COVID-19.

Demelza provides specialist care and emotional support for children and young people with serious and terminal conditions and their loved ones, across Kent, East Sussex and South East London.

Apply now to join #TeamDemelza and be part of our passion and dedication to be there when we are needed the most.

For an informal chat please call Louise Spree, Supporter Relations Manager, on (phone number removed).

Closing Date - Wednesday 2nd February 2022

Interview Date - Wednesday 9th February 2022

Some of our vacancies receive high numbers of applications and we may close the vacancy early when we have reached a maximum number of applications. You are advised to submit your application as early as possible.

Enhanced DBS Disclosure check may be undertaken dependant on role. Demelza is an equal opportunities employer. Registered Charity No (phone number removed). Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. To see how we process your data, please visit our website and view our Recruitment Privacy Notice.