Set in 100 acres of landscaped gardens, the Caravan Village is a quiet and relaxing environment across the road from the main Butlin’s resort. Our Caravan Village has over 625 caravan owners who are enjoying the owner’s lifestyle, allowing them as many weeks or weekends as their time will allow them to enjoy.


The purpose of the role:

The role is based in our caravan reception and you will be responsible for all aspects of delivering a professional guest experience from the initial check-in to assisting with any queries throughout our guest’s stay. You will be at the forefront of all the action - answering questions, booking activities and advising owners and guests on how to get the most out of their stay in this varied and rewarding role. The role may also involves cash handling, data inputting and administration of the private sublets.
What we are looking for:
A passion and understanding for customer service who will be a great ambassador for Butlin"s
Previous experience in a customer facing role would be an advantage
Experience of working in a team environment and able to demonstrate exceptional organisational and communication skills
An ability to prioritise a demanding workload
Other information - This role will include working weekends and covering late shifts – exact hours will be discussed at the interview.

The benefits of working with us:

Subsidised OFSTED Nursery facilities available on resort
Accommodation available in many of our resorts if you don’t live locally
20% off food in our restaurants and take away.
Subsidised food and drinks in our team diners.
Regular team incentives with great rewards.
Opportunity to earn up to £1,000 when you refer friends to join our great team 
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
Use of Pool and many other Leisure facilities.
Funded qualification development opportunities from Level 2 to Masters Degrees for  permanent team members.
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members