The Company:

Due to internal promotions, this Managed Service Provider with a strong client base is seeking a 1st Line Support Engineer

The Department:

IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st line apprentice engineers through to 3rd line engineers.

The Role:

• Reporting to the Service Delivery Manager
• Single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact
• Correctly logging incidents, problems, and service requests, categorising and prioritising them in line with team procedures
• Conducting full and thorough diagnostics with end users to enable the first point of contact incident resolution
• Provide timely updates, ensuring the fault is assigned to the correct level of priority and attention
• Demonstrate the ability to troubleshoot and resolve support issues within the agreed SLA
• Diagnosing and resolving incidents to the customer’s satisfaction

Key Skills:

• A strong desire and focus on continuous improvements and personal development
• Ability to provide first-class customer service skills at all times
• A professional, courteous, and friendly manner
• Good knowledge of Microsoft Windows 7 – 10 and Mac OS/ Microsoft Office suite
• Basic knowledge of user administration (Active Directory, Azure Ad, Exchange, Office365)
• Good understanding of workstation builds and configuration/hardware troubleshooting

5 days per week  - Shift basis is as follows: 07:00 am until 3:45 pm - 08:45 am until 5:30 pm - 09:15 am until 6:00 pm

Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.