Lombard Recruitment is seeking a dedicated and experienced Aftercare Coordinator with a housing background to join our clients dynamic team 

As an Aftercare Coordinator you will play a pivotal role in ensuring exceptional aftercare services for our clients valued customers 

• Be the first point of contact to deal with customer queries in a professional and timely manner
• Manage the defects systems to ensure issues are correctly recorded and maintained.
• Allocate Customer reported defects to relevant Development partner and ensure closure within agreed service level agreement (SLA)
• Undertake general administrative duties relevant to the Aftercare team
• Process reports following internal home visits, entering the information onto the Clixifix / CRM system
• Issue task instructions to Employers Agents Developers and / or Subcontractors with relevant priority settings
• Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA
• Good understanding of product on new developments
• Provide management information to senior management team
• Escalate any issues or risks to the appropriate person
• Be familiar with, and hold a good understanding of required policies and procedures

About you

• Proven experience within the housing industry
• Proficient in using customer relationship management (CRM) software and other relevant IT tools
• Excellent written and verbal communication skills – engaging with customers suppliers and partners
• Pro-active approach with the ability to work independently and as part of a team
• Good understanding of construction methods and terminology
• Commercial awareness
• Exceptional problem solving abilities and the capacity to handle challenging situations with professionalism and empathy
• Resilient personality and ability to maintain a professional image
• Ability to organise and prioritise effectively

Qualifications

• NVQ or equivalent in customer service preferable
• Construction/maintenance qualification preferable

Salary £36k - £37500k Annual bonus Pension Healthcare + other lifestyle benefits