Airfreight Coordinator

Heathrow

£30,000 - £37,000 DOE

Our client is looking to expand the Airfreight operations team based in Heathrow, this is a fantastic opportunity to join a successful Independent Global freight forwarder.

The role and common goals

• Develop and build relationships to ensure a high level of customer service is provided to clients.
• Build strong working relationships with suppliers, airlines & overseas partners/agents.
• Input and check costs and sales, securing payment where no credit is in place.
• Communicate effectively with operations colleagues.
• Create and maintain customer standard operating procedures.
• Communication with overseas agents and clients is clear precise and effective.
• Accurate & timely reporting to department Manager.
• Take ownership of own training and development so as to continuously improve and develop, including training new starters where required.
• Take ownership and accountability to deliver operational excellence
• Ensure that a 'customer is king’ ethos is applied at all times
• Respond to all communications within the hour
• Promptly and efficiently communicate any issues, queries and concerns to the dept supervisor and manager without delay.
• A 'cando’ attitude is applied with all communications
• Metro’s policies are followed at all times unless otherwise agreed by management

Key Performance Areas

• Response to clients is timely and accurate
• Accurate and Timely creation and issuance of deliveries and documentation
• Airline storage is never incurred for Metro’s account.
• Freighting / Rating accuracy and timing meets the company policies
• Purchase Queries are responded to within the company policy time frames
• Costs and Sales are known, controlled and managed
• Operational Reports and followed and anomalies escalated
• Country specific requirements observed and applied

General Skills

• Industry and operational knowledge of Airfreight - import, export, and cross trade
• Able to cope and accustomed to working under pressure to meet fixed deadlines
• Strong numerical and commercial skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise- preferable)
• Proactive, team worker with excellent time management and organisation skills