Position: Receptionist 

Salary: £11.44 per hour 

Locations: Dunstable and Leighton Buzzard 

Job Overview: 

- Serve as the professional and welcoming first point of contact for all visitors, managing enquiries and messages efficiently.

- Provide essential administrative support to therapists and staff.

- Work flexibly to ensure adequate coverage as per service demands.

- Excel in customer service and enjoy engaging with clients.

Duties: 

- Greet and assist patients, staff, and visitors professionally, ensuring a smooth handover to relevant personnel.

- Manage telephone and communication systems, handle incoming enquiries, pass on messages, and take independent action when necessary.

- Handle customer-facing tasks such as appointment scheduling and payment processing.

- Operate necessary computer systems, including emails and Nookal.

- Maintain a secure environment by monitoring all visitors and ensuring proper sign-in procedures.

- Manage diaries for staff and patient

- Comply with policies related to Health and Safety, Equality and Diversity, and customer service.

Skills:

- Proficiency in Google Suite applications

- Strong typing skills for data entry tasks

- Administrative experience in an office setting

- Excellent phone etiquette and communication skills

- Ability to computerise tasks for efficiency

- Strong organisational skills to manage multiple responsibilities effectively

- Clerical skills for maintaining office documentation

Hours: 

- Approximately 16 hours per week, including 1 in 4 Saturdays (13 annually)

- Mondays: 3:30 PM – 8:30 PM (Dunstable or Leighton Buzzard)

- Thursdays: 1:00 PM – 6:30 PM (Leighton Buzzard)

- Fridays: 8:00 AM – 1:30 PM (Leighton Buzzard)

- Saturdays: Location varies