Senior Service Designer - £650 -£700 per day - Inside IR35 - Hybrid working, 2 days a week on site near Slough - 6 Months initial contract.

My client, a leading supplier to the Nuclear energy industry, is seeking a highly skilled Senior Service Designer with a strong background in ITIL service management to join their Digital Workplace Programme. The successful candidate will play a key role in designing and developing service management processes that align with the ITIL framework, ensuring their IT services meet business needs in a cost-effective, resilient, and reliable manner.

Responsibilities and Duties:

• Design IT services in accordance with ITIL guidelines for the Digital Workplace Programme.
• Collaborate with IT architects, project managers, and other stakeholders to ensure a comprehensive approach to service design.
• Develop a modern workplace service that empowers colleagues while maintaining appropriate oversight and compliance in a highly regulated, multi-national environment.
• Create service offerings that enable advanced colleagues to self-empower while providing robust support for those needing basic assistance.
• Develop and refine service management processes and procedures to enhance service delivery and support.
• Ensure that services are accessible and inclusive, adhering to best practices and regulatory standards.
• Conduct evaluations of service designs and recommend improvements.
• Facilitate workshops and training sessions on ITIL service design practices.
• Maintain up-to-date documentation of service design processes.

Qualifications:

• Proven experience in IT service design with a strong understanding of the ITIL framework.
• ITIL certification (preferably at the Intermediate or Expert level).
• Excellent analytical and problem-solving skills.
• Strong communication and presentation skills.
• Experience with service management software and tools.

Preferred Skills:

• Significant experience in modern workplace colleague experience within a Microsoft and ServiceNow environment.
• Experience in designing services for cloud-based environments.
• Familiarity with agile methodologies and their application in service design.
• Experience in implementing effective evergreen processes to gain competitive advantage.
• Proven track record in implementing consumer-style services to achieve a responsive, low-friction, high-impact service experience.