Customer Account Manager
Posted 05/06/2024 by Brook Street
Customer Account Manager
This is a full-time position working from our Head Office for 2 or 3 days each week and remotely (home based) for the remainder. This is based on a 37.5 hour working week; Monday to Friday. (AFTER TRAINING)
Salary - £24,412.50
BASED IN STRATFORD UPON-AVON
DAY TO DAY DUTIES:
- Customer contact primarily by telephone - inbound and outbound.
- Payment negotiation / Arrangement set up by agreement.
- Script use (calls are audited and scored on a weekly basis).
- Documenting account discussions and action.
- Dispute resolution.
- Social and Communication awareness on call handling.
ABOUT YOU:
- Excellent interpersonal skills and ability to communicate effectively with a wide range of people,both orally and written.
- Previous experience in debt negotiation/collection, customer service and conflict resolution isdesirable however not essential.
- Type:
- Permanent
- Start Date:
- 29/04/24
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- COV/22126_1717604062
- Job ID:
- 221776807
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