Role – Logistics & Customer Service Manager – FMCG

Location – Central London (2 days in, 3 days from home)

Salary – Competitive

Are you an experienced logistics professional with a passion for leading teams and managing key accounts? Our clients dynamic Logistics & Customer Care Team is looking for a proactive, organised, and hands-on Logistics & Customer Service Manager to join them on a permanent basis. You will manage a team of 5+ direct reports, overseeing daily operations, imports, warehouses, customer deliveries, exports, and demand planning.

Key Responsibilities for the position of Logistics & Customer Service Manager -

• Manage a team of direct reports, including coaching, training, and development.
• Oversee the order fulfilment process for UK & European customers, ensuring timely and accurate deliveries.
• Liaise with internal and external stakeholders, including customers, suppliers, and 3rd party providers.
• Support monthly reviews with warehousing and logistic partners, and lead the annual haulier tender process.
• Drive continuous improvement and efficiencies across the team to meet performance targets.

Key Experience Required for the position of Logistics & Customer Service Manager -

• Minimum 5 years of experience in logistics, with a background in FMCG.
• Proven experience in handling key accounts and driving customer satisfaction.
• Strong leadership skills with the ability to develop and motivate a team.
• Proficiency in MS Office applications, particularly advanced PowerPoint and Excel skills.
• Native level fluency in English, with an additional European language highly desirable.

This is a fantastic opportunity to join a growing business in a fast-paced and dynamic environment. If you are self-motivated, detail-oriented, and ready to take on new challenges, we want to hear from you!

To apply, please send your CV to (url removed).

Join our client, a global FMCG, and help drive their logistics operations to new heights!