Housing Solutions Officer

Islington


Job Role

To ensure an effective Housing Solutions Service is provided to Islington's customers in housing need, including assessment and advice on Housing and related support. To deputise for the Housing Advice Manager as needed.


Key Duties

To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality.

To provide clients with a written record of the advice and guidance provided, along with actions agreed, so serving to pilot the Personalise Housing Plans.

To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing.

To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to Islington's write first time and customer service standards.

To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers.

To interview and carry out an initial assessment of all customers visiting the Housing Aid Centre.

To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives.