We have a new exciting opportunity for an AV/IT Support Technician to work within our team to provide remote/office-based and onsite technical systems support to various sporting venues.  

Main Duties and Responsibilities

•    Assist with monitoring and maintaining client systems, including AV, IT, and software.
•    Identify and manage the resolution of faults and issues, including coordinating with third parties.
•    Provide on-site software and technical support for major sporting events
•    Utilise helpdesk ticketing systems effectively.
•    Monitor systems and generate client reports, contributing to KPI metrics.
•    Manage the configuration of a wide range of technology, often cutting-edge and with complex compatibility.
•    Test and repair faulty equipment.
•    Quickly and efficiently identify patterns and solve problems.
•    Demonstrate excellent verbal and written communication skills, maintaining professionalism in correspondence with clients via email, phone, and face-to-face interactions.
•    Maintain technical confidence and composure under pressure.
•    Be self-motivated and proactive, with a strong work ethic and the ability to work independently or as part of a team.
•    Exhibit strong organizational and time-management skills.
•    This role offers significant potential for personal and career growth, ideal for an ambitious individual eager to learn new technologies and systems.
•    Perform any additional duties that fall within the reasonable scope of the role's responsibilities, requirements, and expectations.
•    Available to work remotely on clients site and at the companies Hertford HQ
Requirements
Driving License
Benefits:
•    Additional leave
•    Casual dress
•    Company car
•    Life insurance
•    On-site parking
•    Sick pay
Schedule:
•    Monday to Friday
•    Weekend availability