Customer Excellence Specialist
Posted 07/06/2024 by Dorquip Group Ltd
About Dorquip Group Ltd
Dorquip Group Ltd is a leading supplier of architectural hardware and door furniture in the UK. We represent four distinct brands - Period House Group, Smithys Direct, Handles4Doors and More Handles - offering a comprehensive range of products to our customer base. We are passionate about delivering exceptional customer service and are seeking a highly motivated individual to join our growing team.
The Role
In this exciting role, you will play a pivotal role in ensuring our customers receive the highest level of service at every touchpoint. You will be responsible for managing a busy inbox professionally, handling customer enquiries over the phone, and ensuring a seamless customer journey across all four of our brands.
Location
Office based in the Carlisle area CA3/CA4
Key Responsibilities:
- Manage a high volume of customer enquiries via email and phone in a professional, efficient and timely manner.
- Process customer orders accurately and efficiently within our internal systems.
- Liaise with customers to confirm details, answer questions, and provide clear and concise information about our products and services.
- Proactively track order progress and update customers on delivery schedules, ensuring transparency throughout the process.
- Maintain a strong understanding of each Dorquip Group brand (Period House Group, Smithys, Handles4Doors and More Handles) and their unique offerings.
- Uphold Dorquip Group's commitment to exceptional customer service, resolving issues promptly and exceeding customer expectations.
- Following up customer leads generated by the external sales team.
- Contribute to a positive and collaborative team environment.
Essential Skills:
- Excellent communication and interpersonal skills, both written and verbal.
- The ability to build rapport with customers and foster positive relationships.
- Strong organisational skills with the ability to manage multiple tasks effectively and prioritise workload.
- Meticulous attention to detail and a commitment to accuracy.
- Experience using Microsoft Office Suite, particularly Outlook.
Desirable Skills:
- Experience using ProfitPlus and/or Odoo CRM systems.
- Knowledge of the architectural hardware and door furniture industry (beneficial but not essential).
Benefits:
- Competitive salary and benefits package.
- Opportunity to work for a growing and dynamic company.
- Positive and supportive work environment.
- The chance to make a real difference in the customer experience.
To Apply
If you are a highly motivated and customer-focused individual with a passion for exceeding expectations, we encourage you to apply. Please submit your CV and a covering letter explaining why you are interested in this role.
- Type:
- Permanent
- Start Date:
- Immediately
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
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- Job Reference:
- CACES1
- Job ID:
- 221787346
- Applications:
- Less than 10
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