Customer Service Coordinator
Posted 07/06/2024 by Vistry Group PLC
We are pleased to say, this role can accommodate agile working arrangements.
- Competitive basic salary and annual bonus
- Agile working possible (dependent on role)
- Up to 33 days annual leave plus bank holidays
- Private Healthcare
- Enhanced maternity, paternity and adoption leave
- Competitive contributory pension scheme
- Life assurance - 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits...
- Behave in line with our company values - Integrity, Caring and Quality
- Previous experience working within a similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Touch Typing
- A calm and cheery personality
- Patience and calmness under pressure
- A sense of humour
- Good planning and organisations skills
- Problem solving and decision-making skills
- A polite, tactual, and assertive attitude
- Excellent communication skills
- Good team working skills
- 5 GCSE's or equivalent including Maths & English
- Experience working for a residential house builder ideally within the customer facing environment.
- An understanding of building regulations and legal obligations.
- A good understanding of written English Grammar
- To address and respond to Customer issues in a prompt and organised way.
- To deliver an excellent customer service, understanding and empathy to our customers
- To liaise with internal departments and form excellent working relationships as part of the larger team.
- To communicate effectively and regularly with colleagues and management
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- Keep our database system up to date at all times.
- Carry out general administrative duties.
- Work directly with the office manager to ensure our KPI's are in line with company guidelines
- Learn and at all times adhere to the company Health and Safety requirements
We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.
Benefits
Agile Working
Offers a flexible way of working.
Annual Leave
Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.
Pension with Legal & General
Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
Volunteer Days
With 2 paid volunteer days a year, you can give back to communities and charities.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 2024-5420
- Job ID:
- 221788959
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