We are currently recruiting for a Customer Service Advisor for an on-site, office based role in Erdington, Birmingham.

Job Duties:

• Answering all customer queries by Email, Phone, 3rd Party Channels, Social Media and Post
• Completing day to day tasks (e.g On Hold releases, Escalated Returns and Refunds, Gift Card Administration etc)
• Taking ownership of all customers issues to resolution.
• Constantly search for opportunities to improve the customer experience.
• Meet individual and departmental targets.
• Support the wider business where it is required on day to day tasks

Candidate Specification:

• Previous experience in a Customer Service role.
• Previous experience within customer complaints background is highly desirable.
• Excellent written and verbal communication skills
• Excellent attention to detail, with the ability to assess and understand all relevant information to reach fair outcomes
• The ability to manage own workload and prioritise accordingly
• The confidence to make decisions within agreed discretionary limits.

Benefits

• Full training provided
• Option to join Employee health cash plan
• 22 days plus bank holidays (30 days total) over 2 years service extra 3 days
• Company pension scheme
• Overtime available
• 50% Company discount
• Casual dress

Working hours; Will be Monday to Friday but will need to work 1 x Saturday in every 6.

8.5 hours shifts (but break included in this time), shift times between 8am and 6pm.