Tenancy Management & Resettlement Team Leader

Lewisham


Job Role

To effectively manage the Tenancy Management and Resettlement team responsible for the council's temporary accommodation function, homelessness decision making, move on and resettlement in to permanent accommodation.

Manage the resettlement function on behalf of the service and build and maintain positive and effective relationships with key referrers and stakeholders. Utilise community based resources to reduce social isolation and provide support to customers.

To ensure the service reduces the levels of rent arrears in temporary accommodation, ensure we continue to provide a high quality service to customers in temporary accommodation.


Key Responsibilities

Monitor and review service outcomes ensuring effective delivery of personal and team objectives.

Ensure the continuous improvement in services using creative and informative inventions as well as effective performance and quality management.

Plan, deploy and co-ordinate people resources to meet changing operational needs.

Ensure services meet statutory and identified organisational standards and regulations.

Ensure an understanding of the impact of your service on other functions.

To effectively recruit, induct and train staff, undertake regular supervisions and set and monitor objectives; ensure annual performance development appraisals are completed alongside learning and development plans and any performance and HR issues are dealt with as they arise.