IT Support Engineer - 1st and 2nd line - is required by Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe.  Their model combines insight, creative, production, execution, and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.

Role Overview

They are looking for a dynamic IT Engineer to join their team. This is a fantastic chance to work for a company that has the mix of being enjoyable, yet high-paced and professional work environment.

Please note this is a fully office based role in their Melksham office.

Key Responsibilities

• Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
• Windows 11/10 OS support and administration.
• Mac support and administration
• Taking ownership of user problems, performing technical diagnosis and fixing issues remotely or scheduling for an on-site engineer
• Documenting calls on the call ticketing system.
• Following standard help desk procedures & processes

Knowledge, Skills, and Experience

• Computer Literacy (Microsoft suite).
• Excellent organisational skills with the ability to multitask and prioritise workload.
• Confident approach, passion, and attention to detail.
• Mac Support

Personal attributes / Behaviours

• Adaptability.
• A proactive and ‘can do’ attitude.
• A self-starter.
• Attention to detail.
• Organised.
• Good Communication skills.
• Work well under pressure

Excellent training and career development opportunities exist for the right candidate.

Basic salary £30-32,000 + excellent benefits

Based in Melksham (Wiltshire)