IT Service Desk Administrator – Join Our Team!

Are you an IT enthusiast looking for a new opportunity to grow your career? Do you have a passion for providing exceptional technical support and customer service and solving IT and system issues? We may have the role for you! Everyday Loans is currently recruiting an IT Service Desk Administrator.

Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key.

If you have strong technical and analytical skills and enjoy finding solutions for end-users, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success but will need to be flexible with hours to accommodate the business needs.

As an IT Service Desk Administrator, you will be responsible for providing technical business system support to our employees and ensuring the efficient operation of our IT business systems. You will be the first point of contact for all business systems related enquiries, troubleshooting issues, and providing resolutions in a timely manner. Your role will involve supporting hardware and software systems and managing user accounts.

This role requires strong problem-solving skills, excellent communication abilities, and a proactive approach to identifying and resolving issues. You will play a crucial part in delivering exceptional technical support and ensuring our employees have the tools they need to perform their roles effectively.

• Facilitate IT helpdesk requests – via phone, email, messaging – seeing each one through to resolution
• Primary responsibility for the completion of Pancredit Helpdesk tickets
• Ticket triage for all business systems requests
• Scheduled administration tasks
• Providing information to fulfil audit requests
• Implement user and account changes within Pancredit, Five9 & other IT Systems as appropriate
• Be a subject matter expert in the administration and operation of Pancredit as the lending platform
• Occasionally testing new features and fault resolutions in various software and system

• Previous experience in an IT support role or a similar position within financial services.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to delivering high-quality service.

Competitive

Successful applicants will be provided with comprehensive training in the form of our company induction, which will be delivered in branch or at one of our training hubs. Salary is competitive and accompanied by range of excellent benefits:

• Annual Bonus scheme
• Private Healthcare for you and your partner
• Life Insurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• Cycle to Work vouchers
• Retail Discounts
• Techsave scheme

At Everyday Loans, employee satisfaction is key, and we are committed to being a great place to work. Everyday Loans has an active Employee Forum, dedicated Mental Health First Aiders, and Social and Charity Committees.