Area Facilities Supervisor

Location: Welwyn Garden City

Hours of work: 40

Contract Type: Permanent

Our client are currently seeking a Mobile Facilities Supervisor to join our team and contribute to the success of our facility services within a designated regional area.

In this role, you will report directly to the Regional Operations Manager (ROM), taking ownership of the safe, compliant, and competent delivery of soft facility services.

Job Description

As a key player in the team, you will be responsible for line-managing and supervising cleaning and facility staff (Placemakers). Your collaboration with the Placemaker teams is essential to ensuring an excellent workplace experience for our customers.

Your focus on safety, compliance, and service excellence will be instrumental in achieving the high standards we strive for in our facility services.

The role of Mobile Facilities Manager offers a unique opportunity to make a significant impact on the overall success of our operations.

If you have a strong background in facility management, a commitment to excellence, and excellent team leadership skills, we invite you to apply and become a valuable part of our client's team.

Join our client in delivering outstanding workplace experiences and shaping the future of facility services.

Key Responsibilities

• Support the contract management team in the delivery and ongoing development of the service solution systems, identifying service improvement opportunities
• Maintain a healthy, safe and secure environment and ensure compliance with all Health & Safety legislation
• Roster of cleaning and facility Placemakers to ensure that all sites are manned to contractual requirements and covering any sickness or planned absences
• Ensure all documents such as Audits, COSHH, H&S and SOPs etc. are completed, kept up to date and reviewed at appropriate times
• Ensure effective recruitment, training and development of frontline Placemakers
• Ensure all services are delivered in a commercially responsible way
• Ensure all customer queries / complaints are correctly recorded through the customer complaints procedure
• Ensure all relevant periodic reporting and required paperwork and administration is completed on time

Professional and Personal Competencies/Qualifications

• Supervision experience working in a facility or cleaning services environment
• Proven supervision and organisational skills with the ability to work under your own initiative, whilst following guidance from line management
• Demonstrates the ability to understand the impact of their service outcomes towards the success of the contract delivery
• Manages business performance to ensure successful outcomes
• Identifies areas for improvement by reviewing service levels to meet customer and service contract expectation