Contacting customers who have made enquiries for either a, mortgage, secured loan or unsecured loan. Service these clients from point of contact through to transfer in a courteous, professional and speedy manner.

• Contact new clients who have generated a Mortgage or Secured enquiry through our Believe websites & partners.
• Collect basic information from the customer, clarify the type of loan they are looking for and transfer to the correct department ensuring customer journey is smooth.
• Contact new clients who have generated a unsecured loan enquiry via our Simply Money website
• Collect & clarify information on enquiry form, Once all accurate submit to our panel of lenders and go through all options that are available to the customer. Transfer if needed.
• Take inbound calls to help customers with new enquiries or existing customers with any questions that they may have
• Log any complaints received in timely manner
• To be proactive, hardworking, flexible and able to work under own initiative but also a team player
• Embrace company values and promote them effectively alongside the Believe brand
• Understand what Treating Customers Fairly (TCF) means and embed this fully within your work.
• Attend internal or external meetings as required.

Benefits:

• The Therapy Shed counselling and hynotherapy
• Westfield Heath
• Cycle To Work
• Gym Membership
• Pension Scheme
• Comapny Maternity/Paternity Pay
• Company Sick Pay