Job Title-Service Manager

Division/Department- Operations

Responsible to Area Manager

Working Pattern- Monday to Friday - 9am to 5pm (weekend work required)

Location- Uxbridge, Middlesex

The Service Manager is responsible for delivering Service User centred care;   through the efficient management of staff delivering services and to ensure compliance with company processes and procedures.

The Service Manager will be specifically responsible for:

Day to day management of care provisions and services within a Dom Care setting.

Providing support and guidance to staff as required to ensure effective delivery of services and ensure that care responsibilities are carried out effectively.

Providing direct management to the operations team, including Care Supervisors, Senior Care Worker and Care Workers.

Ensuring that regular team meetings are held with staff to discuss service related matters, share company information and encourage knowledge sharing between staff.

Completing regular performance meetings, ensuring that the team is effective and resolving any issues promptly. 

Ensuring that staff appraisals are scheduled and completed timeously.

Ensuring that service users interests are maximised through effective liaison with internal and external stakeholders.

Developing and implementing person centred care plans for each service user, and ensuring that regular reviews of the plans are completed.

Implementing and monitoring safeguarding and ensuring the rights and dignity of each service user.

Ensuring that service user development is regularly accessed and communicated to relevant stakeholders.

Ensuring staff are following company processes and procedures and interacting with CFIT systems effectively.

Ensuring the effective management of SU/house budgets and service user financials, where relevant.

Creating and maintaining a positive environment that encourages services users and staff to actively engage.

Ensuring that there is open and transparent communication to service users and staff regarding any changes and updates.

Ensuring that the cleanliness, quality, security and safety of each home is maintained

Completing regular training needs analysis for operations staff and work together with Human Resources and Training to ensure the delivery of training and development in order to maximise staff competence.

Developing and ensuring staff rotas are updated ensuring appropriate cover to deliver the service effectively.

Attending and actively participating in internal management reviews and, external forums where required.

Ensuring that regular audits are completed, and engage where required for external audits.

Ensuring that services are compliant and prepared for any external audit that may include CQC, local authorities and commissions

In addition to specific responsibilities, the role will also be responsible for ensuring:

the maintenance of confidentiality of all information unless otherwise permitted by management

full compliance with company’s vision, values,  policies and procedures

compliance with legislation and GSCC Code of Conduct as reflected in company procedures

undergo  training and professional development as directed by the company

work in a manner that promotes team work and a collegial environment

active and positive promotion of the company’s image and brand

other duties that may be assigned by management

Qualifications and Experience:      

NVQ Level 4 in Leadership and Management in Social Care (or equivalent) with a minimum of two years’ experience at Assistant Manager or Team Leader level within a care setting preferred

Ability to pass company Management Induction Programme within  12 months of appointment date

Strong living skills that can be transferred to service users i.e. daily living, shopping, cooking etc.

Competence in the use of Microsoft Office and Internet applications

Strong English spoken, listening, writing, communication and presentation skills

Strong administration skills

Strong Management skills/experience

Good level of knowledge and understanding of risk management and mitigation

Full driving licence and use of own car to travel to work locations and to support Service Users