Job Title: Field Service Engineer

Working Hours: 7am-5pm or 8am-6pm (leave at 7/8, home at 5/6) – Monday to Friday

Salary: £30K - £40K (dependent on experience) + overtime + vehicle 

Location: Midlands- Birmingham/ Coventry area

  Summary and purpose:

Our client is an established, growing business specialising in the sale, service and maintenance of Schaerer, Conti, Victoria Arduino and Gaggia commercial coffee machines and coffee consumables. We have an exciting opportunity for an experienced and passionate Field Service Engineer to carry out this high-level role. We are undergoing a period of significant growth, and the role will develop with the company during this period of rapid expansion – it is therefore important that the ideal candidate has strong ‘hands on’ technical and interpersonal skills. This position would suit someone who is keen to help and support a developing Service Department.

Key responsibilities and accountabilities:

Assess and repair machines as required

Diagnose problems and repair machines to ensure an acceptable level of future breakdown and identify potential problem areas

Maintain a full understanding of company products/machines

Complete paperwork and logging of calls via the remote “real – time” system as required

Ensure parts are ordered and fitted as necessary

Ensure all in-warranty parts are processed/returned in a timely manner

Deliver outstanding service to all Caffeine clients in keeping with our ethics, values and brand

Look for ways of improving efficiency and reducing costs

Answer customer enquiries in a polite and friendly manner

Identify opportunities for further sales within Caffeine’s existing clients and pass on potential leads for new clients

Work closely with the Service/Technical Manager to continually evolve and develop the business

Bring to the attention of your line manager any issues or problems that may affect your work/working environment

Health and safety policy and standards are adhered to

Person Specification:

Key Competencies

Essential

Desirable

Experience

Experience working in a field-based coffee

engineer’s role

Ideally experience of fixing a wide range of commercial coffee machines – including traditional espresso (Conti/Gaggia), coffee brewers, hot water boilers, bean to cup (Schaerer) machines and coffee grinders

Knowledge

A genuine passion and interest for coffee and coffee equipment

Skills and ability

Working well under pressure and in a fast-paced environment

Excellent time management skills and the ability to prioritise and manage the needs of customers.

Ability to perform regular boiler inspections and water filter changes

A professional approach with good communication skills

Excellent customer service skills Confident IT and computer skills A full UK driving license

Proof of the right to work in the UK

Attitude

Energetic and Dynamic, a great communicator and a good sense of organisation.

A team player who works with and supports colleagues

Other

Excellent personal presentation