Job Specification: Operations Manager for Luxury Real Estate Business

Position Title: Operations Manager

Location: Kensington London, UK

Company: Fortuna and Co.

Employment Type: Full-time

Reports to: Founder

About Us: Fortuna and Co. is a luxury real estate company based in Kensington. Established in 2015, our team brings together over 50 years of collective real estate experience. We sell, source and create opportunities for some of the world’s most sophisticated real estate families. Our client base is global, and we focus on the Prime Central London markets, for example Kensington, Knightsbridge, Belgravia, Chelsea, Marylebone.

Our Philosophy: Fortune Favors the Brave

Assurance – We handle Sales, Aquisition's, Lettings and Asset Management entirely in house which gives us full control over the process. We provide a truly seamless experience and personal service at every step.

Direction- We take the time to understand why before providing any recommendations, we evaluate every possible option against our client’s goals and timelines to uncover solutions others have overlooked.

Integrity- We are steadfast advocates for our client's prosperity. Our team guides our clients towards the best decisions to protect their legacy and manage risks. We are grateful to have forged meaningful, long-term relationships build on honesty and respect.

Our Vision: Our vision for our company is to open Fortuna and Co. International branches in major luxury destinations.

Job Summary: 

Who we are looking For:

We're on the hunt for an Operations Manager who is ready to push our business to new heights! Are you a driven individual with a natural knack for perfection and a deep understanding of operational processes within an estate agency? Do you crave creating supreme customer experiences that leave lasting impressions? If so, you might be the one we're looking for.

In this exciting role, you'll oversee the day-to-day operations of our luxury real estate business, building and optimizing internal processes to ensure team efficiency, high performance, and alignment with our strategic goals. We need a reliable person who is ready to accelerate our strategic business growth, someone who is not just a manager but a natural leader with high standards.

Your mission: to manage, streamline, and elevate our operations to new levels of excellence, while passionately delivering exceptional service. If you’re ready for an amazing opportunity to grow within a dynamic and thriving business, we want to hear from you!

Key Responsibilities:

1. Operational Management:
• Develop and implement operational strategies, policies, and procedures.
• Oversee the day-to-day operations of the company, including implementation of customer journey, property listings, client relations, and transaction management.
• Ensure compliance with all legal, regulatory, and company standards.
2. Team Leadership and HR:
• Lead and mentor a team of real estate professionals, including agents, administrative staff, and support personnel.
• Foster a positive, collaborative, and high-performance work environment.
• Ensure all Team member documentation is in proper order and proper work incentives created for Fortuna members
3. Client and Stakeholder Relations:
• Maintain and enhance relationships with high-net-worth clients, investors, and partners.
• Ensure exceptional service delivery and client satisfaction. Have a passion for delivering the highest quality service.
4. Marketing and Business Development:
• Collaborate with the marketing team to develop and execute marketing and lead generation strategies.
• Identify new business opportunities and potential areas for growth.
• Drive initiatives to enhance brand visibility and market presence.
5. Technology and Innovation:
• Implement and manage technology solutions to streamline operations and enhance client experiences.
• Stay abreast of industry trends and technological advancements.
• Drive innovation in property management and real estate services.

Qualifications:

• Minimum of 3 years estate agent experiece, ideally within a luxury market.
• Proven track record of effective leadership, team management ensuring quality control throughout the business.
• Proven track record of improving efficiency within a business and achieving results through automations and mapping
• Excellent communication, negotiation, and interpersonal skills.
• Proven track record of implementing new ideas
• Proficiency in real estate management software and technology.
• Deep understanding of the luxury real estate market in London.

Key Competencies:

• Strategic Thinking: Ability to foresee and plan for long-term goals.
• Exceptional Organizational Skills: Master of process building and maintaining high standards of order.
• Leadership and Team Development: Inspire, motivate, and develop the team to achieve their best.
• Customer Service Excellence: Innate belief in delivering supreme customer experiences.
• Anticipation of Needs: Proactively identify and address potential issues and opportunities.
• Problem-Solving and Decision-Making: Efficiently tackle challenges with innovative solutions.
• Innovation and Adaptability: Stay ahead of industry trends and adapt to evolving needs.
• Operational Enhancement: Continuously improve back-office operations for optimal efficiency.

Benefits:

• Competitive salary between GBP (phone number removed)
• Performance-based bonuses
• Professional development and training opportunities.
• Exclusive networking and industry event opportunities.
• Opportunity to grow within the Business

Further benefits to be discussed upon selection of the right candidate

Application Process: Interested candidates are invited to submit a resume and cover letter outlining their qualifications and experience along with a link to a 1-minute (maximum) introduction video detailing why you are the right candidate for the role to [email address]. Please include the link in your cover letters.

Without the submission of the cover letter and video your application will not be considered.

Please include "Operations Manager Application - London" in the subject line. Applications will be reviewed on a rolling basis until the 4th of July 2024 or until the position is filled.

Fortuna and Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.