Complaint Handler - £150 per day via umbrella

One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Complaint Handlers to work within the financial services sector for a major UK bank. You will be working on an existing client project supporting the motor complaints team on their site in Cardiff. 

We are looking for an experienced complaints handler with a background in financial services complaints to join an existing client project supporting the motor finance complaints team. This is an excellent opportunity to broaden your financial product knowledge and network within a great team.  

Location: Newport

The rate on offer is £150 per day Via Umbrella 

Hours: 37.5hrs per week between the hours 8.30am-6:30pm - Monday - Friday

You will be expected to work fulltime from the office in Newport until accredited and then you will be able to work on a hybrid basis.

Duration: Initially 6 months, however this is likely to extend.

You will need to be local to Newport and be comfortable on the phone. 

As a Complaint Handler, you will:

• Take ownership of new complaints and updating customers on the status of existing complaints.
• Preparing and loading customer cases onto the client system ensuring all details are entered correctly
• Contacting customers to provide updates on their case. 
• Liaise with customers over the phone to provide support and updates on the complaint proceedings
• Take ownership of cases and contacting third party's for evidence and information to support case investigations 
• Checking if the client is liable for the issues and deciding on a support plan for the customer
• Take responsibility for queries/issues through to resolution
• Write templated outcome letters to the customer 
• Manage expectations of all internal and external customers

In order to be considered for this role you must have the following skills: 

• Previous experience within financial services complaints is essential
• Strong oral and written communication
• Comfortable on the phone with inbound and outbound calls.
• Proactive and self-motivated 
• Strong attention to detail
• If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers