IT Support Engineer, Staffordshire, £30,000 - £40,000

Day2day tech support for the leaders of one of the most successful tech businesses in the UK 

Job Description

We are seeking a skilled and proactive IT Support Engineer to provide direct support to our esteemed C-Suite and Director-level upper management team. In this critical role, you will be responsible for ensuring seamless day-to-day operations, resolving technical issues promptly, and delivering exceptional technology support to our executive team ensuring their operational efficiency and satisfaction.

Responsibilities

• Provide direct technical support and assistance to C-Suite and Director-level executives, ensuring their technology needs are met promptly and efficiently.
• Troubleshoot and resolve hardware, software, and network issues for executive-level staff, including laptops, desktops, mobile devices, and peripherals.
• Collaborate closely with the IT team to implement and maintain technology solutions tailored to the specific needs of our executive team.
• Manage and support audio/visual equipment and conferencing systems used in executive-level meetings and presentations.
• Ensure data security and privacy for executive-level systems and accounts.

Requirements

• Proven experience as an IT Support Engineer or similar role, preferably supporting C-Suite or Director-level executives.
• Strong technical knowledge of hardware, software, networking, and mobile devices.
• Excellent problem-solving and troubleshooting skills, with the ability to handle urgent issues calmly and efficiently.
• Exceptional customer service and interpersonal skills, with the ability to communicate effectively with executive-level stakeholders.
• Familiarity with audio/visual equipment and conferencing systems.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Flexibility to work occasional evenings or weekends to provide support during critical periods or executive events.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a bonus.

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IT Support Engineer, Staffordshire, £30,000 - £40,000