Greenacre are pleased to be supporting a Housing Association in Stoke on Trent with their recruitment for a Head of Delivery and Operations on a Fixed Term Contract.

The organisation are embarking on a 2-4 year transformation plan following a comprehensive organisational review. In this role, you will play a key part in implementing the transformation initiatives, driving positive change, and shaping the future of the organisation.

What will you do in the role?

• Lead the Repairs and Maintenance Service ensuring it is cost effective and meets customer needs.
• Provide effective leadership in the delivery of the repairs, maintenance, and improvement programmes.
• Develop and achieve operational performance targets.
• Analyse current performance data, making improvements where required and identify areas for performance improvement.
• Develop and implement a strategic Workforce Plan to support the current and future delivery of repairs, maintenance, and improvements.
• Update, review and monitor business plans and budgets.
• Support the delivery of the transformation plan for the repairs, maintenance and planned works service area.
• Ensure all operational and commercial risks are identified and properly managed.
• Take ownership and responsibility for the effective handling of complaints.
• To manage and develop an effective and motivated team.
• Take responsibility for budgets in accordance with financial regulations and ensure the service demonstrates value for money.
• Pro-actively manage the health and safety of staff and customers in accordance with the Health & Safety policy and procedures.
• Develop and contribute to strategies, new initiatives, policies and procedures to meet the aims of Aspire.

Who would excel in this role?

The ideal candidate will hold a CIH qualification and possess a proven track record as a people leader with experience at Head of Service level.

To discuss this role in more depth, please contact Michelle on (phone number removed).

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.