Helpdesk Coordinator
Posted a week ago by Fawkes & Reece (North)
Are you a Helpdesk Advisor or Client / Customer Support Advisor who is looking for a new challenge?
There is a great opportunity to join a leading facilities maintenance contractor who are looking for an experienced customer service , helpdesk or client support advisor to work in one of their regional offices in Manchester to assist on a large facilities maintenance contract (4 days in the office, 1 day at home)
This is an exciting opportunity to join a leading construction company that can offer excellent career progression and personal development with exceptional benefits & pay.
The role will involve:
- Delivering great customer service to our clients and contractors
- Building outstanding working relationships with our clients, contractors, and other functions within the business
- Managing emails and phone calls
- Dealing with enquiries from clients and contractors
- Supporting clients and contractors with any queries
- Assigning jobs to contractors within an agreed time frame
- Chasing up jobs that have not been accepted/attended to
- Managing and updating business-critical issues daily
- Updating systems to ensure complete transparency.
- Ensuring that maintenance work is processed in a timely manner.
- Communicating with contractors daily, to minimise overdue work.
- Challenging unnecessary call-outs and response times
- Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues.
- Operating and being measured against business KPIs.
- Demonstrating professionalism at all times
Experience Required
- Career history in helpdesk customer service, customer support or service roles, ideally within Construction or Facilities Management sector.
- Tenacious and results orientated.
- IT literate
- Confident, efficient and reassuring on the phone
- Great at prioritising and multi-tasking
- Friendly and professional
- Looking for ways we can do things better
- Ambitious and keen to progress
Package on offer
- Basic £25,000 - £27,000
- Private healthcare
- Pension 5% employer's contribution
- Health and Wellness programme
- 22 days holidays + bank holidays
- Excellent range of learning and development activity to support your career progression.
- Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.
If you are interested in this Helpdesk Advisor role, please apply by following the link below.
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- CLCSASM_1718708257
- Job ID:
- 221848047
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