Customer Service Advisor

- Sunderland SR5 (great transport links)

- Monday to Friday, 9am to 5.30pm (no weekends)

- £25,000 per annum

- Initially temporary for 3 months, with a potential permanent contract available for top performers

A number of inbound Customer Service Advisors are wanted to join a successful global company at their Sunderland site.

Based out of stylish offices with modern tech, casual dress and great staff facilities (comfy breakout room, kitchen, games tables, even a beer tap), you’ll play a key frontline role in providing a first class service to your customers.

What You’ll Be Doing

- Taking your customers on their journey from initial enquiry through to product delivery and after service care

- Taking an empathetic, understanding approach to your customers at all times

- Using your product and industry knowledge (which you’ll gain through top quality training and development) to guide your customers and make sure they are receiving the best advice possible

- Processing customer payments through the system

- Liaising with other departments such as production or dispatch to ensure orders are on time

What You’ll Bring to the Team

- First class customer service skills

- A passion for helping people – while a professional customer service background is great, we’re also keen to speak with you if you have different industry experience such as care/support work or sales

- IT literate – all your customer comms are logged through the inhouse systems

- A strong team ethic

- Empathy and resilience – on occasion, some customer calls can be challenging but rewarding, so if you can bring these skills, we’ll give you the training to be a success.

For further details, please apply or contact John Dorling at Pin Point Recruitment.