Housing and Welfare Benefits Administrator

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Housing and Welfare Benefits Administrator

Based in Stanmore. Hybrid role - 3 days office based.

£28,000 per annum

Are you passionate about making a difference in people's lives? Are you eager to expand your welfare benefits and housing advice knowledge? If so, we have an exciting opportunity for you! 

Norwood is looking for an administrator to join our Housing and Welfare Benefits team which provides high quality Welfare Benefits advice to the people for whom we hold Corporate Appointeeship, and other people we support. This includes managing benefit claims, assessing entitlements and challenging the DWP or Local Authority decisions when appropriate, to the level of First Tier Tribunal if needed.

The administrator will work closely with the Housing and Benefits Supervisor which will offer a great opportunity to develop welfare benefits knowledge and advance towards a Welfare Benefits Advisor role.

Key Responsibilities:

• Provide administrative support to the Housing and Welfare Benefits Team.
• Manage basic database entries.
• Liaise with the external bodies including Local Authorities and the DWP where necessary.
• Maintain appropriate records of work undertaken.
• Ensure the client register is up to date.
• Work through various applications in a timely manner.
• Ensure the system is correctly updated and the documents saved in line with GDPR rules.
• Be the point of contact for incoming calls and responding to enquiries.

We are looking for someone who:

• Has the ability to manage own workload and communicate effectively when support is required
• Has proactive approach and problem solving skills
• Has ability to meet deadlines
• Is accountable and takes ownership over their tasks
• Has willingness to learn
• Has a friendly attitude and desire to improve lives of vulnerable people

Why Norwood?

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• Opportunity of progressing into the role of Welfare Benefits Advisor role
• Generous annual leave entitlement
• Hybrid work arrangement
• 1pm finish on a Friday
• Onsite parking
• Unlimited access to staff referral scheme

If you are ready to take on a challenging and rewarding role where you can make a real difference, apply now to join our dynamic team as a Housing and Welfare Benefits Administrator.

Closing date is 12th July 2024.

No agencies please.