Fulfilment Manager

Rotherham

Up to £30,000

We are currently recruiting for a Fulfilment Manager to join a manufacturing company based in Rotherham. You will be joining the the UK's largest direct mail producer and established expert in transactional and regulatory communications.

As the Fulfilment Manager you will be responsible for overseeing all aspects of the order fulfilment process to ensure that letters are transferred, processed, and mailed in an accurate and efficient manner in line with client SLAs.

Benefits:

• 22 days annual leave plus bank holidays
• 10 paid sick days on successful completion of probation
• Death in Service – 4 times annual salary
• Commitment to your learning and development through Investors in People
• Employee Discount Scheme across retail, supermarket, and leisure brands
• Access to free health and wellbeing platform

Fulfilment manager Role:

• Manage the day-to-day operations and ensure all letters are mailed and completed to agreed SLAs.
• Ensure timely and accurate compliance with all administrative and reporting procedures and routines and that paperwork is forwarded to the relevant parties.
• To be the primary client contact, acting as a single point of contact for the end-to-end process.
• Ensure team communication to raise issues, improve processes and obtain or offer support.
• Develop and implement strategies to improve team performance and KPIs.
• Collaborate with other departments to develop streamline processes and ensure high level of client satisfaction is achieved.
• Ensure you understand and follow the company policies with regards to system, data and physical security at all times.
• Manage and report client stock levels and managing replenishments to ensure efficient stock.
• Manage stock from the warehouse ensuring stock levels are correct and put in correct locations.
• Promoting positive communication through team and one-to-one meetings.
• Manage and monitor absence records ensuring return to work documentation is completed and holiday approval in line with company policy.

Skills Required:

• Experience working as a Office Manager or similar role
• Have previously maintained GDPR compliance and ensure all staff adhere to the regulation
• Experience prioritising and delegating workload to ensure a balanced approach to reacting to incoming requests.
• Experience doing HR duties: Recruit, interview, select, hire, and onboard new employees.
• Take responsibility for own development, actively seeking opportunities for self-improvement.

Apply today and we can discuss your application in more detail.