Our client provides award winning savings products to individuals, companies and charities. The ideal candidate will be responsible for day to day administration of the deposit base of the Bank which includes:

 On boarding new customers by setting up the customer and account records ensuring initial and ongoing Due Diligence is carried out

Taking of new deposits both fixed and notice accounts, rollovers and repayments

Bereavement services

Keeping customers records up to date at all times

Provide an excellent level of customer service across all of our channels; Phone, Email, Secure Message & Letter writing

The ability to multitask, working on one work stream whilst also servicing customers via one of the Bank’s contact channels

Demonstrate sound understanding of the Bank’s products and services; articulating these to your customer in an engaging and confident manner

Inputting of daily transactions into the banking system

Preparing and inputting daily transfers and payments

Ad hoc work as required, both in relation to the duties mentioned above and otherwise

The role holder will be a member of the Deposits team. The role holder will report to the Customer Service Assistant Manager.

In order to be successful, the ideal candidate will have the following experience;

• Customer on boarding experience including KYC
• Call / Contact Centre
• Online Customer support
• Highly numerate
• Ability to deal with high volumes of work
• Good organisational skills
• Excellent telephone manner
• Attention to detail
• Experience of Banking Systems (Including Online Banking)
• Excellent administrative skills
• Microsoft Office: Word, Excel, Outlook
• Ability to gain trust with customers
• Solution focused
• Demonstrable professional integrity and a strong work ethic
• Confidence to challenge actions and behaviours that are not consistent with our clients policies and best interests of the business and its customers
• Demonstrable alignment with our clients core values of Teamwork