Our client is a leading plant hire company and provider of specialist attachments to the construction industry across the UK and Ireland.

This is an exciting opportunity to join the team in Birmingham as a Machine Control Mobile Engineer. You will be part of an industry leading company that is growing and investing in technology, machinery and its people.

The main function of the position is to provide technical support to customers on operational or maintenance and service of GPS machine control products.

The Technical Support will diagnose potential hardware, software and systems failures using established procedures and determines most cost-effective repair/resolution to minimize customer downtime.

Responsibilities:

• Provide timely and efficient service to customers and end-users.
• Handle email and telephone support to customers and colleagues for products so customers are satisfied and realize an immediate return on their investment.
• Develop a thorough understanding of the company's products and services.
• Work closely with Priority Support to promote support and repair services products to clients.
• Responsible for all aspects of standard product installation, alongside the client's GPS Service Engineers.
• Instruct customers in the operation and maintenance of the product(s).
• Ensure all documentation is provided to customer.
• Assist with Machine Control Installations and associated products ( GPS Base Stations)
• Calibrate machines accurately using both Total stations and GPS products
• Train on Operation and usage of Leica Machine Control and Trimble TPS & GPS Solutions.
• Maintain a professional company image during all trainings and interactions.

Criteria:

• Degree in Civil engineering or HNC Diploma in Construction Surveying.
• 2+ years technical, Land- Survey and/or Civil engineering Survey experience.
• A team player able to leverage resources through sound organizational skills and teamwork.
• Consultative problem solving - involves customer in problem solving by asking appropriate questions.
• Strong communication skills, both verbally and in writing.
• Demonstrated ability to understand the knowledge level of customer and modify communication for the knowledge level.
• Experience with Machine Control products desirable. Trimble, Leica or Topcon
• Demonstrate and project a high level of energy and enthusiasm.
• Must be comfortable with learning new computer applications.
• Must be proficient with Microsoft Word, Excel and Outlook.
• Willing to travel, as required.

Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.