Sales Support Assistant 
Hours: 35hour per week, Monday to Friday 9:00am – 5:00pm 
Salary: Competitive 
Location: Mansfield- Hybrid working available 
Contract Type: 12 month FTC (Maternity cover)
Benefits: 
⦁    Annual Bonus Scheme  (non contractual)
⦁    Holidays – Starting at 23 days plus Bank Holidays (increases with length of service)
⦁    Birthday Holiday
⦁    Ability to buy and sell holidays
⦁    Free will writing scheme
⦁    Free breakfast everyday
⦁    Free fresh fruit every week
⦁    Paid Menopause leave
⦁    Cycle to work scheme
⦁    Electric Vehicle scheme 
⦁    35 hour working week
⦁    Pension scheme - 5%, 6%, 7%, 8% or 9% matched
⦁    A friendly and open culture where teams strive to do the right thing by their colleagues and our members
⦁    An organisation with a strong sustainability agenda
⦁    Access to a wide range of health and wellbeing resources
⦁    Engagement activities throughout the year 
⦁    Summer BBQ and Christmas Party 
⦁    An active social and community agenda (2 paid days per year for community work)
⦁    2 Star Best Companies accreditation 

Intermediary Sales Support is the engine room of the Society, driving the right sort of mortgage lending helps us to be a successful mutual organisation. This is a fast-paced role involving sales skills, customer service and excellent administrative abilities. This would be a great role for somebody looking to broaden their knowledge of mortgage lending as well as the intermediary market.

Essential Duties and Responsibilities:

⦁    Answering mortgage broker enquiries via phone / email
⦁    Completing Decision In Principle requests
⦁    Carrying out affordability assessments and credit checks
⦁    Speaking to brokers to understand more about their business
⦁    Identifying opportunities to grow the business
⦁    Liaising with intermediaries in a professional manner, keeping them up to date with their cases and resolving issues where required.
⦁    Highlighting potential sales opportunities, resolving or escalating issues and liaising with internal departments as appropriate to meet the needs of brokers.
⦁    Proactively make outbound telephone calls to identified intermediaries to chase DIPs and other sales opportunities. Proactively and reactively seek feedback on the Society's products and services, and feed this into line management for discussion and consideration at Product Committee and other Society forums.

Experience and Skills:

⦁    An enthusiastic can do candidate keen to learn about the intermediary lending world.
⦁    Strong communication skills
⦁    Good time management
⦁    Attention to detail
⦁    Excellent customer service

Most importantly we are looking for a positive, driven and adaptable individual that is able to bring people with them on our journey. We are a people focused organisation and we are looking for someone with great communication and collaboration skills as well as fresh thinking to bring to the team.

Please be aware there may be a two staged interview process.