Customer Service Coordinator
£24,000 - £25,000 per annum (Dependent upon experience)
Tamworth, Staffordshire
Full Time, Permanent position

Customer Service Coordinator - The Role in Summary:

Expect a varied role working within a busy environment, dealing with customer enquiries, organising work and appointments for engineers on the road, dealing with the upkeep of client accounts and supporting the Operations Manager with the management of administrative tasks within a growing team.

This person will be expected to:

• Handle and process confidential data in a discreet and professional manner
• Pay careful attention to detail
• Be a team player as well as being able to work on own initiative
• Have proficiency in Microsoft Excel, Word, Outlook and general office IT systems (be enthusiastic to improve these skills by proactively undertaking training and working with others to gain further knowledge)
• Be an excellent communicator and have a confident and professional telephone manner
• Have excellent time-management skills
• Be customer-focused whilst ensuring the business needs are also prioritised
• Possess strong organisational and prioritisation abilities
• Have an all-round proactive and positive outlook towards the role and the business, to significantly contribute to the improvement of business processes and practices

This person will be rewarded with:

• The opportunity to join an established business
• An open and supportive team environment
• Personal development and training opportunities
• Flexibility in your role to undertake a wide variety of tasks

Customer Service Coordinator - Key Responsibilities:

• General administration including answering calls, dealing with queries & managing multiple databases and email mailboxes
• Resolving customer queries or issues, by proactively looking for answers and liaising with colleagues / management etc.
• Diary management of multi-skilled engineers for inspection & testing works across the whole of the UK - including hotel bookings/travel arrangements that need to be considered when applicable
• Utilising Microsoft Excel to collate and manage data effectively
• Actioning and closing jobs on the system once they've been successfully completed, to ensure all documentation is saved correctly and submitted to clients
• Liaising closely with the Operations Manager and other senior management to regularly discuss continuous improvement activities and processes etc.
• Developing excellent relationships with both internal staff members, engineers out on the road, and customers to maintain business for the company
• Effectively and efficiently manage your own workload
• Working as part of the wider team by assisting in other areas as and when required

Benefits include:

• 25 days annual leave + 8 statutory holidays per year
• Company Charity Matching Scheme
• Pension scheme
• Free onsite parking available
• Training and progressional opportunities
• Working for a successful and well-respected business – that is part of a Global Group turning over £500million per year

If you are a Business Degree Graduate (or similar higher educational background), an experienced Customer Service focussed Administrator or have worked in an Engineering Service co-ordination-type role, looking for an opportunity to join a rapidly growing business with exciting growth and professional development opportunities available, then please apply with your up to date CV. 

PLEASE NOTE: a short questionnaire based on knowledge of Microsoft Excel will also be a part of the application process, to assess your understanding of the program. There will NOT be a pass or fail for this assessment. 

This questionnaire will be sent to applicants if the CV aligns with the experience and skills required for the job role.