An IT Analyst is sought to join a fast-growing talented technical team in the Technology & Telecoms sector. The role involves a real range of tasks including problem-solving, project management, and providing innovative tech solutions by delivering excellent 1st line customer service.

Client Details

Based in Wigan, this small yet scalable Managed Service Provider operates in the Technology & Telecoms industry. But, they are not like your regular MSP they have a relaxed environment where you can really hone and develop your craft. They have just under 500 endpoints and a variety of project work and is an excellent place to expand your IT knowledge/ kick start your career in a fun and friendly environment. With a strong reputation for providing exceptional technology solutions that provide a real partnership, by serving clients in the Northwest and across the globe.

Description

• Delivering high-quality IT support to customers through (Remote Control, Phone & MS Teams).
• Working to KPI's to maintain service tickets.
• Collaborating with teams to design and implement new systems and processes.
• Conducting thorough problem-solving to diagnose and fix IT issues.
• Managing IT projects to ensure successful and timely completion through managing your calender with tickets.
• Keeping up to date with the latest tech trends and advancements.
• Training and guiding on new technology and applications.
• Ensuring IT systems and procedures comply with company policies.
• Building strong relationships with clients through excellent customer service.

Profile

A successful 'IT Analyst' should have:

• Exceptional communication and interpersonal skills.
• Proven experience in an IT support and problem-solving.
• Good organisational and time keeping capability.
• A passion for Technology and a real desire to learn.
• Ability to work independently as well as part of a team.

Job Offer

• A competitive salary in the range of £25,000 - £32,000 per annum.
• Free Gym membership.
• Paid for professional certifications.
• Regular company social events.
• Full-time, permanent position with a variety of learning and development opportunities.
• Fully supplied office snacks and drinks.
• A chance to work in the fast growing business.
• Free parking on-site.
• 2 days working from home.

If you're passionate about technology and want to contribute to a leading firm in the Technology & Telecoms industry, don't hesitate to apply for this exciting IT Analyst role today.