Housing Officer

Rugby



Job Role

The main responsibilities of the post are to provide all housing management functions of the Council as far as they affect tenants to achieve the Council's housing objectives and the priorities of the Council.

To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.

To contribute as a member of the wider team in creating a positive working environment.

To ensure that customer care is maintained to the agreed standards according to the Council's purpose, aims and values.

Contribute to the delivery of a comprehensive Housing Services in accordance with the Council's policies and procedures.



Key Responsibilities

Provide a housing management service for all tenants of the Council's general needs properties.

Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.

Liaise with the Senior Housing Officer and Housing Services Team Leader and other Officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.

Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a Settling in Visit.

Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.

Refer tenants to the Income Officers for specialist advise on rent payments income maximisation and rent recovery