Customer Service Advisor
Posted 5 days ago by Copperfield Recruitment
Customer Service Advisor Games Industry, based in Hounslow
This is initially a temporary role with a view to going permanent.
The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible. Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.
Key Responsibilities
Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.
Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
This is initially a temporary role with a view to going permanent.
The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible. Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.
Key Responsibilities
- To work as part of a Customer Services Team, answering our business clients` calls and logging them onto thet System..
- To take responsibility for all first line calls assigned, and follow them through to resolution.
- To maintain clients SLA agreements with Customers.
- To liaise with other members of the team and communicate issues and escalations to Senior Team Members.
- To make outgoing courtesy calls regarding any new software updates and installations etc., as and when required.
- To liaise with I.T. and other Departments when necessary, to resolve customer queries.
- Strong written and verbal communication skills
- Computer literacy ideally proficient using Microsoft Office
- Ability to work on own initiative with minimal supervision.
- Previous experience of telephone based customer service would be advantageous
Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.
Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
- Type:
- Temporary
- Start Date:
- 24/06/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- 13679
- Job ID:
- 221885041
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.
