Our local authority are looking for a Housing Assistant (Housing Benefits and Planning) to join them on a temporary basis.

Location – LE67

£13.29ph - £15.75ph

Office working role.

Ideally, the candidate must have experience of working in Social Housing.

Core responsibilities:

To provide the first point of contact for customers in relation to all aspects of Housing Management and provide administrative support to the Housing Management team.

• Daily contact with tenants and their representatives concerning any aspect of Housing Management and conditions of tenancy.
• To have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behavior and rent arrears in order to assist the Housing Officers to provide advice and information to customers.
• To undertake all aspects of the Right to Buy and Mutual Exchange cases, including the property inspection.

Additional responsibilities:

• To always see the service through the eyes of the customer and make suggestions for improvement where appropriate
• To carry out duties efficiently and effectively
• To constantly challenge own performance and make improvements
• To help build pride, passion and reputation for NWLDC
• To participate in the Council’s appraisal scheme and to undertake any necessary training and development as identified for the job role
• To ensure high standards of health and safety practice are maintained in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.
• To promote the Council's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.
• To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager
• To assist in the event of a civil emergency in any way as instructed