Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently
Brook street are recruiting for an Admin officer to work in Leicester city centre

This a 26 week temporary position from start date (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

37 hours per week between 8.30am - 5.30pm

Pay rate £11.44 per hour for the first 12 weeks, after 12 weeks they pay rate will increase to £11.88 per hour

The main duties of the role are as follows:
o Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
o Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
o Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
o Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
o Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
o Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.