Location: Newport (Hybrid - 2 days in the office)

Are you a skilled Collections Advisor looking for your next challenge? Do you thrive in a dynamic environment and enjoy providing excellent customer service? If so, we have an exciting opportunity for you!

Yolk Recruitment is delighted to be working on behalf of our esteemed client to find a dedicated and professional Collections Advisor to join their team in Newport. This is a fantastic opportunity to join a forward-thinking company that values its employees and offers a supportive and flexible working environment.

Key Responsibilities:

• Manage and resolve customer accounts in arrears, ensuring a fair and empathetic approach.
• Conduct outbound and inbound calls to customers to arrange payment plans and discuss account status.
• Maintain accurate records of customer interactions and payment agreements.
• Work closely with the collections team to meet targets and deliver exceptional service.
• Provide advice and support to customers facing financial difficulties.

What We're Looking For:

• Previous experience in a collections role or a similar customer service position.
• Excellent communication and negotiation skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office and familiarity with collections software is a plus.

Benefits:

• Competitive salary up to £26,000.
• Hybrid working arrangement - only 2 days in the office per week.
• Comprehensive training and ongoing professional development.
• Supportive and inclusive work environment.
• Opportunities for career progression within the company.

Join a company that truly values its people and offers a platform for growth and development. If you are passionate about customer service and have the experience required, we would love to hear from you.

Yolk Recruitment - Finding the right fit for our clients and candidate